Overview
How Refunds Work
At Vigaur Technologies, we aim to provide clear expectations before any purchase or project begins. Because our business includes both technology services and planned e-commerce products, refund eligibility may vary depending on the type of order, project stage, customization level, and applicable written agreement.
Unless otherwise stated in a signed proposal, invoice, service agreement, or product listing, refund requests are reviewed case by case. We encourage customers to contact us promptly with complete order details so we can assess the issue and provide the most appropriate resolution.
Refund Eligibility
The following guidelines outline how refund requests are generally handled across our services and product-related transactions.
Services
Custom Technology Services
Payments for custom software development, mobile app development, web development, AI solutions, cloud work, ERP or POS implementation, consulting, and hospitality technology services are typically tied to time, planning, milestones, and delivered work. Once work has started, completed phases, consultation time, discovery, planning, third-party costs, and approved deliverables are generally non-refundable.
Products
Physical Product Orders
For eligible physical products sold through the Vigaur store, refund or replacement requests may be considered for items that arrive damaged, defective, incorrect, or materially different from the order placed. Items may need to be unused, returned in original packaging, and reported within the timeframe shown on the product page, invoice, or shipping policy.
Exclusions
Non-Refundable Situations
Refunds may be declined for change-of-mind purchases, delays caused by missing client inputs, approved customizations, downloaded or delivered digital assets, misuse, accidental damage after delivery, or any case where the product or service has been materially used, consumed, or accepted as completed.
Refund Process
To request a refund, please contact vijay.acharekar@gmail.com with your full name, order or invoice number, date of purchase, reason for the request, and any supporting photos or documentation. We may ask for additional information before approving a refund, replacement, store credit, service revision, or partial settlement. Approved refunds are generally issued to the original payment method within a reasonable processing period, subject to banking, payment gateway, and platform timelines.